How to Use the Orders Page in Your Dashboard

Everything you need to know about viewing, filtering, and editing your orders in one place.

The Orders page is one of the most frequently used sections of the Tough Commerce dashboard—and for good reason. It gives you a full overview of upcoming and past deliveries, lets you quickly make changes, and helps you stay organized throughout the day. This guide will walk you through how to use the page effectively, including filtering orders, viewing details, using the map view, and making quick edits without needing to open each order individually.

Viewing Orders

The Orders page will display all orders for the selected date range. Orders are grouped by date. 

• To change the date range, click the date range in the top-right corner. Once you select a date range, you will see it applied as a period filter just below the search bar.  

• Beside the date selector, you'll see two view icons:

  • Expanded View (icon with 2 stacked rectangles): Displays more order information directly in the list.

  • Condensed View (icon with 3 rectangles): Hides some information to make the list more compact.

• You can click anywhere on an order card to expand it and see more details.

• Click the Order Number to open the full order view.

Using the Map View

To see your orders visually on a map, click "Show Map" in the top-right of the Orders page. This map is especially helpful for dispatchers or coordinators who want a real-time view of where deliveries are scheduled for a given day.

• Click the arrow button in the top-left of the map to expand it and hide the order list.

• Click "Show List" to return to the order list view.

Map icons:

• Yards appear as a green factory icon

• Trucks appear as a car icon

• Orders appear with icons that include the order number; hover over these icons to view key order details such as customer name and delivery address.

Use the filter icons in the bottom-left corner of the map to filter what appears (Orders, Yards, or Trucks).

Additional Map Features:

• Toggle Satellite View by clicking the "Satellite" button.

  • Click the "Satellite" button and uncheck the Labels checkbox to hide street names and other labels.

• Click on an order in the order list to highlight and expand its details on the map. You'll also see a route drawn based on Google Maps data.

Filters

Click the "Filters" button at the top of the Orders page to refine your view and find specific orders. You can apply the following filters:

• Status

• Payment Status

• Source

• Category

• Supplier

• Operator

• Customer

• Location

• Country/State

• Truck

• Projects

This is helpful when searching for a particular order or narrowing down a large order list. Use the search bar to search for a specific order number. 

Quick Edits on Order's Page

Each order card gives you a high-level view and the ability to make quick edits without leaving the page. Click the order box to expand the view to see further details. You can edit multiple parts of an order right from the list view without opening the full order page. 

You can click directly on the following elements to edit:

• Time & Date: Click the time listed to reschedule the order. You can change the delivery time and date from this menu.

• Order Amount / Items: Click on the item name or price to update the product details (e.g. product, quantity, pricing, etc.).

• Yard: Click the yard name to change the supplier yard for the order.

• Address: Click the address to update the delivery location.

• Notes: Click to add, edit, or remove internal notes related to the order.

• Trucks: Click to assign or update trucks for the order. You can also assign an operator. Click the message icon beside the operator's icon to send a message to the operator.

• Customer Name: Click here to go to the customer's profile. Hover over the foreman's name below the company name to view more information about the foreman. 
• History (Clock Icon): View the order’s edit history, which outlines any changes made by the customer, operator or dashboard user. See this support article for full details. 
• Message Icon: Send a message to the customer directly from the order card.
• Document Icon:  Download key order documents like invoices, delivery slips, or e-tickets. See this support article for full details. 
• Order Status: View and track the current status of the order. See this support article for full details. 
• Menu Icon (3 Dots):  
  • Change customer: Change the customer for the order
  • Duplicate order:  Creates an exact copy of an order, with the option to change the date(s) it’s scheduled for.
  • Clone order:  Opens the original order as a template. All fields are pre-filled, but you can edit anything before saving it as a new order.
  • Delete order: Completely removes the order from the system- there is no way to  retrieve a deleted order.