How to Access the Invoice, E-Ticket, and Delivery Slip of an Order in the Dashboard

In this article we illustrate the steps required to access the invoice, e-ticket, and delivery slip of a order in the dashboard

This article walks through how to view and download the Invoice, E-Ticket, and Delivery Slip for an order in the Tough Commerce dashboard.

These documents serve different purposes throughout the order lifecycle—here’s what each one means:

• Invoice 
  A customer-facing summary of the order, including products, pricing, fees, taxes, and total amount due. Invoices are automatically emailed to the customer once an order is marked as Complete.

• E-Ticket 
  A digital proof-of-delivery document that includes delivery confirmation details like timestamps, driver notes, and signatures. This is also automatically emailed to the customer when the order is marked as Complete.

• Delivery Slip 
  A printable document typically used by drivers, showing product and delivery details. It’s useful for managing and tracking deliveries in the field.

How to Access These Documents:

From the Order Details Page:

1. Go to the Orders page in the dashboard.

2. Find the order you want to view and click the order number to open the full order details.

3. Click the Invoice icon next to the order status 

You’ll see three options:

• Delivery Slip

• Invoice

  • Invoices can only be downloaded from the order page if the order is Complete. 

• Regenerate Invoice

  • Use this if you’ve made changes to the order and need to update the invoice after completion. You can only regenerate an invoice if the order is Complete.

Click the option you need to view, download, or print the document.

To Access the E-Ticket:

1. Go to the Finance tab in the dashboard.

2. Locate the completed order (you can search or filter by date, status, or customer).

3. Click the Invoice icon next to the address.

4. Select E-Ticket to download a copy. You can also download a copy of the invoice, and regenerate the invoice here.