---
title: Resending Invoices & Invoice History
description: Learn how to resend invoices from the Aging page and track when each invoice email was sent, delivered, and viewed.
---

[Skip to content](https://support.toughcommerce.com/resending-invoices-invoice-history#main-content)

<https://support.toughcommerce.com/kb-tickets/new?hsLang=en>

![Untitled design (3)-1.png\]](https://support.toughcommerce.com/hs-fs/hubfs/Untitled%20design%20(3)-1.png?width=40&height=40&name=Untitled%20design%20(3)-1.png)

- [Help Site](https://support.toughcommerce.com/)
- [Tough Commerce Website](https://www.toughcommerce.com/)
- [Dashboard](https://dashboard.toughcommerce.com/)

Open main navigation

Close main navigation

- [Help Site](https://support.toughcommerce.com/)
- [Tough Commerce Website](https://www.toughcommerce.com/)
- [Dashboard](https://dashboard.toughcommerce.com/)
- <https://support.toughcommerce.com/kb-tickets/new>
- [Raise a ticket](https://support.toughcommerce.com/migration/kb-tickets/new)

[Raise a ticket](https://support.toughcommerce.com/migration/kb-tickets/new?hsLang=en)

 Hello! How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Center](https://support.toughcommerce.com/?hsLang=en)
2. [Finance and Payments](https://support.toughcommerce.com/finance-and-payments?hsLang=en)
3. [Payment](https://support.toughcommerce.com/finance-and-payments?hsLang=en#payment)

# Resending Invoices & Invoice History

## Learn how to resend invoices from the Aging page and track when each invoice email was sent, delivered, and viewed.

Resend one or many invoices in a few clicks, and see exactly what happened to every invoice email, so you always know whether your customer received it before you follow up.

To get there, go to **Finance \> Aging**.

**Please note:** Resend Invoice has moved from the Portal into the Dashboard. You no longer need to switch to the Portal to resend invoices.

### **The Aging Page**

The Aging page groups outstanding invoices by customer and shows how much is owed in each aging bucket: **Current**, **Overdue: 1–30 Days**, **31–60 Days**, **61–90 Days**, and **90+ Days**.

Click a customer row to expand it and see their invoices. Each invoice shows:

- Invoice ID
- Status
- Address
- Date Sent and Due Date
- Overdue (number of days past due)
- Net terms
- Balance and Total Amount
- A PDF icon to view the invoice
- A **3-dot menu** with invoice actions

### **Selecting Invoices**

Use the checkbox on the left-hand side to select one or more invoices. Once invoices are selected:

- The number of selected invoices appears in the top right corner (for example, **3 Selected Invoices**)
- The **Resend Invoices** button becomes active
- A green **3-dot menu** appears in the top right corner of that customer's invoice list with bulk actions

**Tip:** Tick the checkbox in the header row to select every invoice for that customer at once.

### **Resending Invoices**

Resend an invoice to remind a customer that payment is due. You can resend a single invoice, several invoices for one customer, or invoices for multiple customers at the same time.

#### **Resend One or More Invoices**

1. Go to **Finance \> Aging** and expand the customer
2. Select one or more invoices using the checkbox on the left-hand side. You can select invoices from more than one customer
3. Click **Resend Invoices** in the top right corner
4. The **Resend Invoice** modal will appear, showing each selected invoice and its recipient email(s). If you selected invoices from multiple customers, the modal sections them off by customer
5. Review the recipients for each invoice:
6. The customer's accounting email address(es) are added automatically
7. Type an email address into the recipient field and click **Enter** to add an additional recipient for that invoice
8. Click the **x** beside an email address to remove it
9. To leave an invoice out, untick the checkbox beside it
10. Click **Send Invoice**

You can also resend a single invoice from its **3-dot menu \> Resend Invoice**, or resend all selected invoices for one customer from the green bulk **3-dot menu \> Resend Invoice**. If you're in an order, you can click the **3-dot menu \> Send Invoice.** 

Resent invoices use the same invoice email your customers already receive, including the link to pay online.

![Re-Send Invoices GIF](https://support.toughcommerce.com/hs-fs/hubfs/Re-Send%20Invoices%20GIF.gif?width=670&height=362&name=Re-Send%20Invoices%20GIF.gif)

 

**Tip:** Following up on several invoices for the same customer? A statement may work better than resending each invoice. It sends one email with every invoice and their total balance. See the [**Sending Statements**](https://support.toughcommerce.com/sending-statements?hsLang=en) article.

### **Invoice History**

Invoice History shows every email sent for an invoice, so you can confirm whether your customer received and opened it before you follow up.

To view it, click the invoice's **3-dot menu \> History**. The **Invoice History** panel opens on the right-hand side, showing the invoice ID, due date, amount due, and how many days it's overdue.

**Please note:** Email notifications can take a few minutes for them to appear in the history. You might need to refresh your page. 

Each email entry includes:

- **Email type** – Invoice or Statement
- **Recipient emails** – Who the email was sent to
- **Delivery status** – Where the email is in the delivery process (see below)
- **Sent by** – The Dashboard user who sent it
- **Date and time** the email was sent
- **A preview eye icon –** To view the notification sent
- **A** **PDF icon** to view/ download the document that was sent (*only for statements*)

History also includes emails sent automatically through your normal order workflow, such as when an order is created, updated, or completed, when an invoice is first sent, and when an automatic statement goes out.

**Tip:** Check History before you follow up. If an invoice shows **Viewed**, your customer has it, so a phone call may get a faster answer than another email. History is also useful proof of contact if a customer says they never received an invoice.

#### **![Invoice History GIF](https://support.toughcommerce.com/hs-fs/hubfs/Invoice%20History%20GIF.gif?width=670&height=362&name=Invoice%20History%20GIF.gif)**

#### **Delivery Statuses**

- **Sending/ Pending**– The email is on its way
- **Delivered** – The email reached the recipient's inbox
- **Viewed** – The recipient opened the email
- **Failed** – The email could not be sent. Try resending it

**Tip:** If an invoice shows **Delivered** but never **Viewed**, it may have landed in your customer's spam folder. Try resending and adding another contact as a recipient.

### **Invoice Actions at a Glance**

#### **Individual Invoice (3-dot menu on each row)**

- **Create offline grouped payment** – Record a payment made outside the system, such as cash or cheque
- **Create online grouped payment** – Take a card or ACH payment for the invoice
- **History** – Open the invoice's email and activity history
- **Send Statement** – Send a statement for this invoice
- **Resend Invoice** – Resend this invoice to the customer

#### **Selected Invoices (green 3-dot menu)**

- **Send Statement** – Send one statement covering all selected invoices
- **Resend Invoice** – Resend each selected invoice
- **Add Offline Payment** – Record one offline payment across the selected invoices

**Tip:** When a customer pays several invoices with one cheque, select those invoices and use **Add Offline Payment** to record it in one step.

- [Dashboard](https://support.toughcommerce.com/dashboard?hsLang=en#main-content)

    - [Dashboard Users](https://support.toughcommerce.com/dashboard?hsLang=en#dashboard-users)
    - [Locations](https://support.toughcommerce.com/dashboard?hsLang=en#locations)
    - [Customers](https://support.toughcommerce.com/dashboard?hsLang=en#customers)
    - [Trucks](https://support.toughcommerce.com/dashboard?hsLang=en#trucks)
    - [Messaging](https://support.toughcommerce.com/dashboard?hsLang=en#messaging)
    - [Filters](https://support.toughcommerce.com/dashboard?hsLang=en#filters)
    - [Availability](https://support.toughcommerce.com/dashboard?hsLang=en#availability)
    - [Contractor App](https://support.toughcommerce.com/dashboard?hsLang=en#contractor-app)
    - [Projects](https://support.toughcommerce.com/dashboard?hsLang=en#projects)
    - [Schedule](https://support.toughcommerce.com/dashboard?hsLang=en#schedule)
    - [Inventory Module](https://support.toughcommerce.com/dashboard?hsLang=en#inventory-module)
    - [BOLs](https://support.toughcommerce.com/dashboard?hsLang=en#bols)
- [Order Management](https://support.toughcommerce.com/order-management?hsLang=en#main-content)

    - [Order Creation](https://support.toughcommerce.com/order-management?hsLang=en#order-creation)
    - [Order Statuses](https://support.toughcommerce.com/order-management?hsLang=en#order-statuses)
    - [Editing Orders](https://support.toughcommerce.com/order-management?hsLang=en#editing-orders)
    - [Assigning Drivers](https://support.toughcommerce.com/order-management?hsLang=en#assigning-drivers)
    - [How To Cancel An Order](https://support.toughcommerce.com/order-management?hsLang=en#how-to-cancel-an-order)
    - [Notes](https://support.toughcommerce.com/order-management?hsLang=en#notes)
    - [Duplicating Orders](https://support.toughcommerce.com/order-management?hsLang=en#duplicating-orders)
    - [Invoices and E-Tickets](https://support.toughcommerce.com/order-management?hsLang=en#invoices-and-e-tickets)
- [Product, Fees and Category Management](https://support.toughcommerce.com/product-fees-and-category-management?hsLang=en#main-content)

    - [Products, Options, Settings & Pricing](https://support.toughcommerce.com/product-fees-and-category-management?hsLang=en#products-options-settings-pricing)
    - [Add/ Edit Fees](https://support.toughcommerce.com/product-fees-and-category-management?hsLang=en#add-edit-fees)
    - [Product Categories](https://support.toughcommerce.com/product-fees-and-category-management?hsLang=en#product-categories)
- [Finance and Payments](https://support.toughcommerce.com/finance-and-payments?hsLang=en#main-content)

    - [Payment](https://support.toughcommerce.com/finance-and-payments?hsLang=en#payment)
    - [Taxes](https://support.toughcommerce.com/finance-and-payments?hsLang=en#taxes)
    - [Offline Payment](https://support.toughcommerce.com/finance-and-payments?hsLang=en#offline-payment)
    - [Disputes](https://support.toughcommerce.com/finance-and-payments?hsLang=en#disputes)
- [Delivery & Operator/ Driver Management](https://support.toughcommerce.com/delivery-operator-driver-management?hsLang=en#main-content)

    - [Operators/ Drivers](https://support.toughcommerce.com/delivery-operator-driver-management?hsLang=en#operators-drivers)
    - [Operator App](https://support.toughcommerce.com/delivery-operator-driver-management?hsLang=en#operator-app)
    - [Truck Management](https://support.toughcommerce.com/delivery-operator-driver-management?hsLang=en#truck-management)
- [Portal](https://support.toughcommerce.com/portal?hsLang=en)
- [Reports](https://support.toughcommerce.com/reports?hsLang=en)

[![TC Small Logo](https://support.toughcommerce.com/hs-fs/hubfs/TC%20Small%20Logo.webp?width=80&height=80&name=TC%20Small%20Logo.webp "TC Small Logo")](https://www.toughcommerce.com/)

Quote-to-cash job management software for tough businesses.

Copyright © 2025, Tough Commerce