Assigning Drivers
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      How To Assign Operators (Drivers) To An Order

      Learn how to assign operators to orders and navigate the Schedule pop-up.

      Assigning an operator (driver) is a key part of Order Management in the Tough Commerce platform. It ensures the assigned operator can view and interact with their orders via the Operator App, while also enabling seamless communication between the dashboard and the app.

      How to Assign an Operator

      1. Go to the Orders section.

      2. Click on the Operator icon (person icon) next to the order. This will open the Schedule pop-up window.

      In the Schedule Pop-up:

      • Delivery method: If multiple delivery methods are available, you can select the appropriate one. In most cases, suppliers will only have a single option it defaults to.
      • Time Between Trucks: Sets the buffer time between each truck’s arrival. Note: This field is only available when more than one truck is added.
      • Quantity (QTY): This field reflects the primary quantity associated with the job.

        • For pumping jobs, this is typically the time on site (in hours).

        • For volumetric jobs, it represents the amount of material—such as yardage or meterage.

         Note: This field is greyed out and cannot be edited unless the order itself is adjusted.
      • Delivery Time: Displays the scheduled delivery time for the order. Note: This can only be edited in the Delivery Time and Methods section of the order, not in this pop-up.
      • From Location: This indicates the yard where the truck will start its route.
      • Truck: Manually select a truck if needed. Note: Some operators are automatically linked to a default truck. In those cases, the truck field may autofill when the operator is selected, but you can still change it manually.
      • Operator: Choose an operator from the drop-down menu. Available operators are filtered based on the “FROM LOCATION” in the order.
      • Add Truck / Remove Truck: Click “Add Truck” to assign additional trucks to the order. To remove a truck, click the trash can icon next to it.
      • Re-calculate fee: Tick this option to make sure all fees stay up to date when changes are made to the order. It’s a helpful tool that automatically checks for any adjustments—like updated delivery times or quantities—and ensures the right fees are applied.

      Once your selections are made, click Save/without Notify to apply the changes.

      Changing or Removing an Operator

      1. Click the Operator icon next to the order.

      2. Hover over the selected operator in the drop-down menu—an X will appear.

      3. Click the X to remove the operator.

      4. Click Save/without Notify to save your changes.

      Assigning an Operator from Within an Order

      1. Click the order number to open the order details.

      2. Scroll to the Delivery Time and Methods section.

      3. Click the Edit button.

      4. Follow the same steps as above to assign an operator.